We Look Forward to Cleaning For You
We look forward to partnering with you to keep your home healthy and clean. If you have a question about something you don’t see covered in our FAQ.
Still Have Questions? Our Staff Would be Happy to Assist You.
How do you determine your pricing?
Our pricing is based on several factors including the size of the space, type of cleaning required, and specific services needed. For an accurate quote tailored to your needs, please fill out our quick online form or give us a call. We pride ourselves on transparent pricing with no hidden fees.
What payment methods can I use?
We accept all major credit and debit cards. For recurring services, we offer convenient automatic payment options. All payments are processed securely for your peace of mind.
What is your Damage Resolution Policy?
Your property’s safety is our priority. In the rare event that something is damaged during our service, please notify us within 48 hours. Our management team will promptly investigate and resolve the situation fairly.
Are utilities required to be on during cleaning?
Yes, we require functional electricity and running water to properly perform our cleaning services. Electricity is essential for our equipment operation, and water is necessary for effective cleaning solutions. If utilities are unavailable, please let us know before your appointment so we can discuss alternatives.
What is your satisfaction guarantee?
Your complete satisfaction is our goal. If you’re not fully pleased with any aspect of our cleaning, contact us within 48 hours, and we’ll return to address the areas of concern at no additional cost. We value your feedback as it helps us maintain our high standards.
What is your cancellation policy?
We understand plans change. We will be happy to reschedule you for free if you give us at least 24 hour notice. Unfortunately, we require a $40 cancellation fee for all customers after they book to ensure the cleaners schedule is not compromised.
Do I need to provide cleaning supplies?
No need to provide anything! Our professional teams arrive fully equipped with all necessary cleaning supplies, equipment, and products. However, if you have specific products you prefer we use, we’re happy to accommodate your request.
Do you move appliances and heavy furniture during cleaning?
For regular cleaning services, we clean around large appliances and heavy furniture. During Deep Cleaning services, we can move lighter furniture (under 25 pounds) and clean behind free-standing appliances when accessible. For moving heavy items, that would fall under the customers responsibility.